Front Office/ Treatment Coordinator Last Updated: 05/30/2014 (over 3 years ago)

Working in the dental field for fifteen years has allowed me to gain a wealth of knowledge in: Customer service, Insurance, production, scheduling, billing, phone skills, writing letters, and managing and office. I understand the importance of accuracy, follow-thru, following up, practice growth goals, production goals, treatment presentations, and always putting the patient first

Work History

Feb 2012 to April 2014
Treatment Coordinator/ Office Manager
Dr. Gerayli
Brentwood, CA

* Entered and presented treatment plans
* Customer Service and complaint handling
* Financial arrangements (including fee for service, insurance, Citihealth, and Care Credit)
* Filing
* Arranged and wrote all letters for follow up, referrals, inactive patients, and collections
* Made collection phone calls
* Answered multiple phone lines and scheduled patients
* Insurance verification and electronic billing (including writing descriptions and including attachments)
* Responsible for morning huddle (goals, production, new patients)

Feb 2008 to Oct 2010
Treatment Coordinator/ Office Manager
Dr. Kim
Pacific Palisades, CA

* Entered and presented treatment plans
* Customer Service and complaint handling
* Financial arrangements (including fee for service, insurance, Citihealth, and Care Credit)
* Filing
* Arranged and wrote all letters for follow up, referrals, inactive patients, and collections
* Made collection phone calls
* Answered multiple phone lines and scheduled patients
* Insurance verification and electronic billing (including writing descriptions and including attachments)
* Responsible for morning huddle (goals, production, new patients)

Apr 2005 to Jan 2008
Sept 2004 to June 2007
Dr. Engle
Los Angeles, CA

* Marketing Practice with local businesses
* Helping to grow practice (i.e., marketing, referrals, inactive patient calls)
* Ordering front and back office supplies
* Calling and scheduling patients
* Entering daily, weekly, and monthly goals, production, and procedures
* Sending and following up on dental claims
* Treatment Presentations and Financial arrangements
* Maintaining the schedule

Oct 1999 to Dec 2001
Dental Assistant
Dr. Tapak
Chicago, IL

* Assisted in all dental procedures
* Set up and broke down rooms
* Sterilized instruments (and did Spore checks)
* Mounted x-rays
* Poured models and made bleaching trays
* Explained procedures to patients

Education

Present
Santa Monica College
Santa Monica, CA
Business Management

* Continuing education

Aug 1999 to Dec 2001
Chicago State University
Chicago, IL
Business Management
* Studied economics, accounting, finance, and business related courses
Software

* Proficient in Easy Dental
* Knowledgeable in Dentrix

Address
E-mail
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