Johanna Massott
Dental Office Administrator-Senior Manager
Los Angeles, CA
jovi.paola.massott1974@gmail.com
+1 916 413 4028
A highly qualified professional with over 20 years of experience providing entire dental office day- to-day Administrative Management and possessing a personal solid value of honesty, integrity, and loyalty. I take pride in representing my employer with the highest level of professionalism.
Dental Practice Manager & Billing Coding Specialist
Dr.Junie Baldonado DDS - Loomis, CA October 2020 to April 2023
Manage seven employees, oversee daily office activities overseas, and handle all patient appointments, cancellations, and last-minute adjustments.
Oversees all daily operations of a busy dental practice averaging 33 patients per day
Resolve patient issues by company policies and procedures, healthcare regulations, and dental board standards.
Enhanced office efficiency by 15% within six months by identifying areas of improvement and implementing appropriate corrective actions
Review and approve staff vacations, sick leave, personal leave, and overseas staff scheduling to ensure full office coverage.
Participate in employee recruitment and termination and regularly conduct staff members' performance evaluations and other personnel management.
We negotiate fees with insurance companies and patients, process insurance claims, and Maximize practice revenue.
Coordinate treatment plans with patients and secure financial arrangements.
Office Manager & Dental Biller
Reliant Dental Center I and Reliant Dental Center II (COVID 19 PANDEMIC) - Sacramento, CA October 2019 to October 2020
• Managed two dental offices, which included three dentists (Oral Surgeon and Pediatric Dentistry), two receptionists, and four dental assistants.
• Provided the practice owners with daily and weekly reports on the practice's progress and shortcomings.
• Oversaw front office scheduling and production.
• Reviewed patient records to ensure accuracy.
• Managed patient scheduling and expedited patient flow through the practice.
• Planned, coordinated, and implemented dental care for patients based on individual requirements. • Explained treatment plans and payment options to patients.
• Processed payments and reconciled accounts receivables and payables.
• Ensured daily deposits are completed accurately and on time.
• Processed claims, explanations of benefits, adjustments, and statements.
• Instructed dental assistant on building and maintaining a relationship with patients. • Monitored the office budget.
• Established collaborative working relationships and provided support to all staff.
Dental Billing Specialist
Creekside Medical and Dental - Folsom, CA May 2017 to February 2019
Short-Term Position
• Billed all primary and secondary insurance claims promptly and accurately.
• Audited each bill for charges, duplication, and overlapped accounts before billing, making any necessary adjustments and documenting appropriately.
• Maintained dental clinic documentation to support claims or appeals as necessary.
• Resolved the claim errors on the billing system promptly by reviewing claim error reports and taking appropriate action.
• Responsible for documenting billing activity, including but not limited to the following bill dates, notes, and electronic note posting.
• Responsible for reviewing outstanding claims on a bi-weekly or monthly basis.
• Worked directly with the insurance company, provider, and patient to get a claim processed and paid. • Resolved Coordination of Benefit (COB) discrepancies.
• Initiated and tracked appeals and reconsideration as necessary.
• Accurately interpreted Explanation of Benefits(EOB).
• Followed up on payment errors, low reimbursement, and denials.
• Helped patients understand co-payment, co-insurance, deductible amount, insurance company needing additional information from the patient, and a procedure not being covered under the patient policy.
• Collected the correct insurance information for the claim to be submitted to the patient's current insurance carrier and updated the patient's insurance information in the system.
Permanent Relocation from Utah to California
Salt Lake City to Modesto - California City, CA 2016 to March 2018
My former husband was an Army Veteran, and we were stationed in Utah.
Dental Administrative/Billing Assistant
Victory Cosmetic Dentistry - Reseda, CA April 2016 to June 2016
Temporary-Position/Military Spouse(RELOCATED TO UTAH)
• Answered phones and scheduled and confirmed office appointments.
• Checked in patients and gathered all personal and insurance information.
• Updated patient files after each appointment.
• Contacted insurance companies regarding coverage and payment plans.
• Answered all billing questions and incoming calls.
• Helped patients understand co-payment, co-insurance, deductible amount, insurance company needing additional information from the patient, and a procedure not being covered under patients' policy.
• Billed all primary and secondary insurance claims promptly and accurately.
* the system was not allowing me to upload my resume*

Certifications and Licenses
Dental Assistant
June 1999 to Present
Dental Radiology
June 1999 to Present
CPR & First Aid
Present
Certified Coding Specialist
January 2009 to December 2023
CPR Certification
March 2023 to March 2024
Certified Dental Assistant
June 2000 to Present
Driver's
Education
ONLINE in Financial Reporting,HR Fundamental & Accounts Receivable for the Dental Office
The DALE Foundation - Chicago, IL

September 2019 to Present
ONLINE in Medical-Dental Insurance Cross Coding
Academy of Dental Practice Careers - San Diego, CA
February 2019 to Present
COURSE NO: 1.0-2168-19079 in Harassment Prevention Training Webinar for Employees.
Sacramento District Dental Society - Sacramento, CA
May 2019 to May 2019
Certificate in Business Communication Level 1
UCLA - Los Angeles, CA
2005
Diploma
Nova Institute of Technology - West Los Angeles, CA
1999 to 2000
Internship in Dental Assisting
USC - Los Angeles, CA
1999 to 2000
Business Administration Certificate in Business Administration,English,Algebra,Biology, Art I, Computer Science Santa Monica College & West Los Angeles College - Los Angeles County, CA
1996 to 1999
High School Diploma in General
Century High School-LA - Los Angeles, CA
1994 to 1995
High school or equivalent in Junior High School
Crenshaw High School - Los Angeles, CA
1991 to 1993