I have over 20 years experience in the dental field, I absolutely love what I do and I'm good at it. I started in the back office working chairside and 17 years ago I moved to the front office and became addicted. I have made it my mission to learn as much as I can, to continue to educate myself as things are ever changing and it keeps me on top. I have Dentrix, Softdent, Eaglesoft, Practice Works, Orthotrac and Computer Age dentist software experience as well as proficiency in Microsoft Word, Outlook, and Excel.
I have worked in Perio, Endo, and Cosmetic dentistry and have experience in Implant and Oral Surgery as well. I have attended several Invisalign training classes and understand that it takes a team effort to be successful at providing a cutting-edge approach to treatment that effectively transforms a patient's smile into one that is healthy, confident and beautiful. I have experience presenting treatment plans well over $30,000.00 with above average acceptance and use as many tools as are available to me to counter any concern for a patient to need to think about it and walk out unscheduled.
I love to be challenged and feel its an important factor in my success both personally and professionally.

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Phone Number
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Education

Student @ Concorde Career Institute
Mar 1997 — Sep 1997
Graduated Certified Dental Assistant
Student @ Santa Clara University
Aug 1986 — May 1987
General @ Willow Glen High School
Sep 1984 — Jun 1986
Graduated

Experience

Office Administrator @ El Segundo Dental Arts
Mar 2014 — Apr 2014
I was hired to create systems for the front office and to work on patient relations as well as reduce the aging accounts while the doctor was looking for front office staff members with the ability to provide exceptional customer service that lived in the area.
Office Manager @ Jerry Massimei, DDS
Mar 2007 — Feb 2010
I was responsible for all aspects of running the front office which included creating systems
of operations for the front office, implementing a recall system as well as the daily front
office duties. I was responsible for ensuring each day was scheduled to production, reduce the
aging accounts while maintaining patient satisfaction.
Internal and external marketing as well as practice promotions.
Front Office @ Kevin Adair, DDS
Apr 2003 — Apr 2007
Front office duties included answering the telephone, scheduling appointments, presenting
Treatment recommendations, making financial arrangements, posting payments and creating
Insurance claims. Back office duties included taking x-rays, seating patients, taking impressions,
Pouring models and sterilizing instruments to maintain a comfortable flow throughout the office.
Dental Assistant and Front Office @ Michael Borrelli, DDS
Aug 1998 — Nov 2003
I worked in both the front and back office answering the phone, scheduling appointments, Assisting all chair side procedures, cleaning and sterilization, set-up, taking impressions, pouring
And trimming models, billing, recall and hand wrote every dental claim. Peg-board book-keeping.
Dental Assistant and Front Office @ Michael Borrelli, DDS
Aug 1998 — Nov 2003
I worked in both the front and back office answering the phone, scheduling appointments, Assisting all chair side procedures, cleaning and sterilization, set-up, taking impressions, pouring
And trimming models, billing, recall and hand wrote every dental claim. Peg-board book-keeping.
Dental Assistant @ Joseph Buckley, DDS
Jul 1993 — Jun 1998
Chairside Assistant responsible for taking x-rays, vitals, setting up for all procedures, ordering all
Back office supplies, assisted surgical procedures, perio charted, post-op instruction, suture removal,
And set up luncheon appointments with area dentists for referral purposes.
Temporary Front Office @ Direct Dental Staffing, Dental Statewide Staffing, Dental Staff On-Call
Feb 2014
I worked as a temp providing exceptional customer service responsible for all areas in the front office. Scheduling appointments, presenting treatment, making financial arrangements, billing insurance, tracking aging claims, collecting and posting payments and running end of the day reports.

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