- Lake Havasu City, Arizona
- 07/12/2018
My goals are to effectively contribute to operations in a capacity that best utilizes my skills, abilities, experience and love of working with others. To learn, grow and support those I work for and with. To treat the business, Staff and Customers with integrity and compassion. To find that very special company where employee efforts are valued. Work hard… Work happy.
• Strong analytical, organizational, Team building & problem-solving skills
• Accomplished in MS Excel, Word, Outlook PowerPoint & Project
• Experienced Salesforce Customer Relations Management Program Administrator
• Exceptional Customer Service skills – Integrity is KEY
• Online marketing including email marketing, web conferencing, search engine marketing & social media
• Updating web content utilizing web content management tools
• Typing skills 60 wpm & 10-key
Professional Development:
ADM-201 Salesforce: Administration Essentials (EE/UE)
Proficient Eaglesoft & Open Dental Practice Management Software
Education
General Studies
Experience
• Insurance claim processing, claim denial resolution and patient billing/collections/auditing (Bullhead/Kingman Locations)
• Open Dental CRM System Management – ensuring we maximized all our program had to offer to centralize information
• Data integrity, CDT & ICD dental/medical codes communicating all carrier changes/allowances
• Oversee all office repairs, supply orders, bank deposits and cash reconciliation
• Employee interview/hire/termination
• Rebuilt front & back staff office establishing hierarchy, processing uniformity and accountability maximizing production and customer satisfaction/support
• Customized all office forms, communication letters removing need to purchase in the future
• Key member in implementing digital platform for front and back office
• All Insurance Contracting/fee negotiations, P/I & A/R Reporting, Provider payroll
• Manage day-to-day operations, greet & check-in patients, secure payments, provide fun relaxing experience
• Insurance claim processing and patient education, appointment scheduling & confirmation
• Accounting, CRM System Management, manage office supplies and shipments
• Customized all office forms, communication letters removing need to purchase in the future
• Orchestrated and launched strategy for hard chart archive project
• Assist back office with x-rays, sterilization, breakdown/setup and procedures
• Position 1 - Receptionist, Shipping and Receiving, Process Payments and Deposits, Managed Corporate Directories
• Position 2 - Assisted Prospective Clients, Lead Qualification, Managed Marketing Materials, Tradeshow Management
• Position 3 - Marketing-Sponsored Webinars, Sales Lead Management, Email Marketing, Data Cleansing
• Position 4 - Salesforce CRM System Administration, Training, Design and Reporting