• Inglewood, CA
  • 08/01/2020

3841 W 112th St, Inglewood, CA 90303 • Cell: 310-486-5939 • Norma.letendre@gmail.com

Professional Summary
To obtain a permanent position wherein my professional skills and enthusiasm will be most effectively
utilized. Motivating with solid experience managing all levels of large scale projects, including
budgeting and administration. Administrative Manager with 24 years experience. Areas of expertise
include hiring staff, building and managing staff of 9+ employees, accounts receivables , data input of
production and collections , patient financing options. .

Project management
Team liaison
Strong verbal communication
Conflict resolution
Powerful negotiator
Extremely organized
Team leadership
Data management
Client assessment and analysis
Risk management processes and analysis
Team leadership Staff development.

Work History
08/2011 to 08/2017
International Distributor for Kangen Water Owner Sell medical grade water ionizers to homes and
business WWW,gotkangenwater.com.

Office Administrator/Treatment Coordinator, 09/2007 to 07/2020
Dr Aaron P. Gerson, DDS
Eaglesoft and paperless training.
Manage a staff of 13.
Most computer updates and repairs.
Treatment coordinating and scheduling as well as patient financing.
Billing, recall, payroll as well as collections and account receivables.
I handle all problems that occur whether insurance or billing.
Have a 98% production to collection.
Responsibilities are to maintain a full schedule and flow.
Collect deductibles and copayments.
Patient billing and insurance .

Program Advisor, 08/2005 to 06/2017
Care Credit
Scheduled training for care credit for healthcare offices.
Downloaded software and went over patient plans and solutions for healthcare offices.
Worked with office managers and treatment coordinators on how to use Care Credit and their software.
Office Manager, Dental Assistant, 12/1997 to 09/2005

Sawtelle Dental – West Los Angeles, CA
Billing monthly account statements Insurance inquiries Financial arrangements and treatment plans
Enter all patient information, treatments and payments Bill all patient insurance claims Schedule
appointments, confirm appointments NR Report Dental assistant X-ray tech.

Business Owner, 05/1997 to 11/1997
Daniel's Inspection Service – Los Angeles, CA
Commercial and residential property inspections.
Assistant office manager/Bookkeeper/Dental assistant, 09/1989 to 01/1997

Dr. Albert Kutcher, Maiden ODS – Culver City, CA
full time 35/40 hours) Process employee’s time sheets Process accounts receivables and Data entry
Manage patient financial arrangements Collections and small claims court Process insurance claims
Verify insurance coverage Schedule and confirm appointments Dental assistant and x-ray tech Ordered
supplies 10/92-12-93 Dr.Gary Freed, DDS, Marina Del Rey Accounts receivables, Collections, Insurance
billing (part time 20 hours) Manage account receivables Collection problems financial arrangements Dr.
Freed sold his practice and the new owner laid off 1/2 of the staff.
08/1986 to 09/1986
Top Tempo Employment Agency – Los Angeles, Ca
Worked with an accounting report to find errors was hired full-time by Dr._Kutcher.
06/1985 to 07/1986

(FT) Cigna, Plainville, Conn.
Eligibility Clerk/Claims Examiner Trainee/Mailroom, 06/1984 to 06/1985
Trained to be a claims examiner Input and verified eligibility on claims Batched and routing all incoming
and outgoing mail Relocated.
to California with my family.
Skills: Ability to operate in a high-paced situations Prioritized heavy work loads Diversification of
duties, flexible Computer Age Dentist, Professional Write, Windows 98, Microsoft word Quicken,
Dentrix 1O key Calculators Most phone systems Dental x-ray license.
Sincerely, 1993 to 02/1993
Dr Gary W. Freed DDS – Freed
Whom it may concern; Gary Y./.
Freed, D.D.S.
General Dentistry Norma Letendre has been employed by me as a part-time front desk staff member
since October 1, 1991.
Norma was extremely competent and her expertise in dental insurance and patient collections was
greatly appreciated.
She demonstrated true dedication to dentistry and proved to be a real team member.
Norma was a hard worker and always geared her work performance to improve the production of the
Norma is an honest person whom we also entrusted to write all checks for the practice.
As is customary with Norma, She performed this task with speed and accuracy.
In addition, Norma was able to communicate with patients well and was very thorough in explaining
their financial obligations to the practice.
I have terminated my dental practice due to relocation as of December 30, 1993.
Norma will be a true asset to any dental practice and I highly recommend her for a front desk position in
your office.
Admiralty Way Suite 1160.
Marina Del Rey, California 90lQ2.
Canton High School -
SCROC Vocational College. -
Additional Information
Letter 's are available on request.

Phone Number


Office Administrator @ Dr Aaron Gerson
Aug 2007 — Jul 2020

Manage staff of 10+, Accounts Receivables, ADP, Eaglesoft , Digital conversions, scheduling, appointments, treatment coordinator

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